To assist in the recovery of all debt owed to Cross Keys Homes, using court action where appropriate, but using a holistic approach to ensure that help and support is provided where possible to that eviction is a last resort.

Responsibilities:

To manage recover action on debts owed to keys Homes in accordance with the system, processes and guidelines issued by the Recovery Manager and pre-court protocol, updating and maintaining appropriate systems to ensure that all recovery measures are based on correctly held data.

To engage with customers using a variety of means to obtain information which can be used in the debt recovery process and to ensure that debtors are advised of their position and the procedures that will be followed to recover the debt. Some contacts may be outside working hours.

To engage with customers and reach a realistic and affordable repayment plan which is informed where possible by an accurate financial statement.

To attend court and present best evidence to obtain the appropriate order, variation orders or suspension of warrants, attending eviction where appropriate and assisting the court bailiff to secure our properties.

To ensure the customers receive appropriate support, assistance or signposting to statutory and voluntary agencies with specialist advice on benefits and other deb

To oversee

To facilitate Direct marketing and lending for clients by assessing creditworthiness and processing relevant paperwork,preparing loan applications, evaluating clients’ financial information and calculating risk ratios, good understanding of lending procedures and customer service experience,help clients acquire loans in a timely manner, while ensuring