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Experience 6 - 7 Years
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Age 28 - 32 Years
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Current Salary(TSH) 1.2Mill - 1.5Mill
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Expected Salary(TSH) 1.2Mill - 1.5Mill
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Languages Hindi, Urdu
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Education Levels Bachelor Degree
As an adept professional hailing from the vibrant city of Dar es Salaam, Tanzania, I am Sayyida Chandoo, an individual seasoned in the realms of customer service and administration. Fluent in English, Swahili, Urdu, Kutchi,
Gujarati, and Hindi, my multilingual proficiency reflects my commitment to effective communication in diverse environments.
With a solid foundation of 5 years in the fields of, human resources, customer service and administration, I bring forth a wealth of experience that is both varied and extensive. My journey has equipped me with the skills necessary to navigate the intricacies of these domains, fostering a deep understanding of the nuances involved in ensuring exceptional customer satisfaction and streamlined administrative processes.
A cornerstone of my professional identity lies in my excellent computer skills, encompassing both Microsoft Office and Google Office suites. I thrive in leveraging technology to enhance efficiency and accuracy in my work. My dedication to organization, coupled with a strong work ethic, positions me as a reliable asset in managing secretariat, administration and customer care
responsibilities.
I am fuelled by a passion for challenges, viewing them not as obstacles but as opportunities for growth and innovation. This mindset, combined with my commitment to excellence, underscores my ability to not only meet but exceed
expectations in the role of a Secretariat Manager, Customer Service Representative or Administrator.
In summary, I am a dynamic professional, adept at harmonizing customer service and administrative functions, and I am excited about the prospect of contributing my skills to a team that values efficiency, precision, and a clientcentric approach.
Education
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Operations Management (Ops)
2017 - 2018 ALISON -
Early Childhood Education
2013 - 2014 A3 Institute of Proffessional Studies -
BACHELORS OF BUSINESS ADMINISTRATION (BBA) IN HUMAN RESOURCES
2010 - 2014 A3 Institute of Proffessional Studies
Work Experience
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01-07-2022 - 30-11-2022
ADMINISTRATOR CUM DOCUMENTATION OFFICER (part time)
: tracking stock of office supplies and placing orders, organize, store and print company documents, answer and redirect phone calls, manage emails, letters, packages and other forms of correspondence, maintain a filing system for data on customers and external partners, proofreading documents, book meetings, coordinating and conducting events, functions and official gathering, supporting HR and other departments, coordinating with plant in charge for office maintenance, servicing of assets and miscellaneous repairs and controlling access to documents
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01-03-2022 - 30-11-2023
VIP CUSTOMER SERVICE AGENT SUPERVISOR – OUTBOUND & INBOUND OFFICE
training, supervising and mentoring agents, accessing performancematrix, resolving escalated issues, providing personalized assistance and guidancetovip clients coordinating with HR team for appraisals, Conversing with customers andsolving various queries such as failed deposits, KYC verification, welcome bonuses, cashback bonuses, and answering any general queries they have using Nubitalk, Callhippo, Live chats, and chat2desk. Other duties included checking the back office forKYC verification, deposits, bet histories, and financial histories.
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02-05-2022 - 28-02-2022
CUSTOMER SERVICE AGENT - OUTBOUND OFFICE
Conversing with customers and solving various queries such as
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01-04-2020 - 30-04-2021
Business Development Manager
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01-07-2017 - 30-04-2020
HUMAN RESOURCES MANAGER
maintaining the work structure by updating job descriptions for all employees, maintaining staff organization by establishing a recruiting, testing, interview conducting and analysing program; counselling managers on candidate selection, interviews, recommending changes, recruiting, selecting, orienting andtraining employees, counselling and disciplining employees, and executing job appraisals.
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01-06-2016 - 30-05-2017
Human Resources Manager
maintaining the work structure by updating jobdescriptions for all employees, maintaining staff organization by establishing arecruiting, testing, interview conducting and analyzing program; counsellingmanagers on candidate selection, interviews, and recommending changes, recruiting,selecting, orienting and training employees, counselling and disciplining employees,monitoring, planning and executing job appraisals
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02-01-2016 - 01-07-2016
Office Administrator
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01-02-2013 - 31-01-2016
ADMINISTRATOR
management of office equipment, handling external and internal
communication, organizing, arranging and coordinating meetings and travelling with
the BOD within Tanzania whenever required.